Modern Customer Experience

April 10-12, 2018 | Chicago

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Modern Customer Experience 2018

Modern Customer Experience Day 3

April 12th, 2018

Thursday Keynote, Featuring: Catherine Blackmore GVP, Customer Success, Oracle; Jay Baer President, Convince & Convert; Paul Archer CEO, Duel; Shashi Seth SVP, Oracle Marketing Cloud; Carolyne Matseshe-Crawford VP of Fan Experience, Fanatics; Julian Guthrie Journalist and Author

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1:14:58

The Transformation of Roles for CX Sales

As technology evolves, the roles of sales professionals are changing. The advent of artificial intelligence is transforming how sales reps, managers, and executives manage day-to-day operations and strategic planning. In this session join us as we...

April 27th, 2018
1:19:03

Service for the Next Generation: Oracle Service Cloud for CX

Customer expectations change almost daily. With every introduction of new technology human behavior evolves, altering how customers engage with brands. In this year’s CX service general session, Oracle again journeys into the future to paint a pic...

April 27th, 2018
48:15

Modern Customer Experience Day 1

Tuesday Opening Keynote, Featuring: Des Cahill Head CX Evangelist, Oracle Jay Baer President, Convince & Convert Charlie Herrin Executive Vice President, Chief Customer Experience Officer, Comcast Cable

April 10th, 2018