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Modern Customer Experience
Thursday Keynote, Featuring: Catherine Blackmore GVP, Customer Success, Oracle; Jay Baer President, Convince & Convert; Paul Archer CEO, Duel; Shashi Seth SVP, Oracle Marketing Cloud; Carolyne Matseshe-Crawford VP of Fan Experience, Fanatics; Julian Guthrie Journalist and Author
Highlights from Modern CX 2018
Tuesday Opening Keynote, Featuring: Des Cahill Head CX Evangelist, Oracle Jay Baer President, Convince & Convert Charlie Herrin Executive Vice President, Chief Customer Experience Officer, Comcast Cable
The roles and responsibilities of today’s B2C marketers are constantly shifting to meet the needs of increasingly demanding customers. While each new channel and point of interaction represents an opportunity for growth, these moments can easily b...
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