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Modern Customer Experience
Tuesday Opening Keynote, Featuring: Des Cahill Head CX Evangelist, Oracle Jay Baer President, Convince & Convert Charlie Herrin Executive Vice President, Chief Customer Experience Officer, Comcast Cable
Customer expectations change almost daily. With every introduction of new technology human behavior evolves, altering how customers engage with brands. In this year’s CX service general session, Oracle again journeys into the future to paint a pic...
Thursday Keynote, Featuring: Catherine Blackmore GVP, Customer Success, Oracle; Jay Baer President, Convince & Convert; Paul Archer CEO, Duel; Shashi Seth SVP, Oracle Marketing Cloud; Carolyne Matseshe-Crawford VP of Fan Experience, Fanatics; Julian
The roles and responsibilities of today’s B2C marketers are constantly shifting to meet the needs of increasingly demanding customers. While each new channel and point of interaction represents an opportunity for growth, these moments can easily b...
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