Boyd Beasley, Director Customer Support, Zenimax Media Inc.
John Jordan, CCO/SVP of New Business Development, Total Wine & More
Joshua Bowcott, Oracle
Dan Burkland, President, Five9
Jeff Wartgow, Senior Director Product Management, Oracle
Jim Holliday, Technical Information, Training & Warranty Mgr, Federal Signal Corp
Customer expectations change almost daily. With every introduction of new technology human behavior evolves, altering how customers engage with brands. In this year’s CX service general session, Oracle again journeys into the future to paint a picture of the next generation of customer service. Learn from technology experts, industry leaders, customers, and Oracle partners about the trends impacting your service organization and how you can become the next service legend.